Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may not be eligible for return due to hygiene reasons or if they are custom-made. You must check the product description for any specific return restrictions before making a purchase.
Return Process
To initiate a return, you must contact us by emailing [email protected] within 14 days of receiving your order. In your email, please include your order number, the items you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you must ensure it is properly packaged to avoid damage during transit.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that your bank or credit card company may take additional time to process and post the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item without delay.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must provide photographic evidence of the damage or defect within 48 hours of receiving the item. We will assess the situation and may offer a replacement or refund based on our evaluation.
Final Notes
We reserve the right to refuse a return if the items do not meet our return policy requirements. It is important to keep your order confirmation and any correspondence regarding your return for your records. By making a purchase, you agree to abide by our return and refund policy as outlined above.